Vertex ® Wallet — Connect, Login & Troubleshoot

Vertex ® is a high-performance, on-chain orderbook DEX (not a custodial bank). "Vertex ® Wallet" interactions are always done by connecting your self-custody wallet (MetaMask, WalletConnect-compatible mobile wallets, or hardware wallets) to the official Vertex ® front end. This guide explains how to connect, common login failures (Error Connecting / Login not working), account recovery considerations and practical fixes. :contentReference[oaicite:0]{index=0}

Official links (start here)

Vertex ® official site & docs: vertexprotocol.com. :contentReference[oaicite:1]{index=1}
Trade dashboard / app: app.vertexprotocol.com. :contentReference[oaicite:2]{index=2}
Developer docs & guides: docs.vertexprotocol.com. :contentReference[oaicite:3]{index=3}
Community & updates: Vertex ® blog and X (Twitter) channels for status and announcements. :contentReference[oaicite:4]{index=4}

How Vertex ® Login works

"Vertex ® Login" is the wallet-connection flow: you open app.vertexprotocol.com, click Connect Wallet, choose your wallet, and approve a signature. No usernames/passwords are stored by Vertex ®—trades are signed locally and submitted on-chain. :contentReference[oaicite:5]{index=5}

Troubleshooting — login not working / Error Connecting

Confirm URL: only use the official app URL (app.vertexprotocol.com).
Unlock your wallet: open MetaMask/your extension or mobile wallet before connecting.
Network & chain: ensure you’re on the network Vertex ® uses (Arbitrum / supported L2) and have native gas funds.
Disable conflicts: turn off other wallet extensions and ad blockers that may block popups.
Try WalletConnect: use a mobile wallet QR flow if the extension fails; re-initiate if it times out.

If many users are affected, check official channels for outages or maintenance. :contentReference[oaicite:6]{index=6}

Account recovery & 2FA

Vertex ® is non-custodial: recovery depends entirely on your wallet seed phrase or hardware key. There is no central "Vertex ® 2FA reset" for on-chain wallets. If you used a custodial provider to fund your Vertex ® account, follow that provider’s account-recovery procedures. Never share seed phrases or private keys. :contentReference[oaicite:7]{index=7}

App not working / Can't verify wallet / Transaction declined

Declined transactions: check approvals, allowance and native token for gas.
Can't verify wallet: reconnect, check address, and ensure no network mismatches.
Front-end glitches: try a different browser, clear cache, or use incognito mode.

FAQs

Q1: How do I login to Vertex ®?

Go to app.vertexprotocol.com, click Connect Wallet, choose MetaMask/WalletConnect or hardware wallet and approve the signature. :contentReference[oaicite:8]{index=8}

Q2: My Vertex ® Login not working — what should I try?

Verify URL, unlock wallet, switch to Arbitrum (or supported chain), disable conflicting extensions, and retry WalletConnect. :contentReference[oaicite:9]{index=9}

Q3: Can Vertex ® recover my lost seed or reset 2FA?

No — non-custodial wallets cannot be recovered by Vertex ®. Use your seed phrase or contact your custodial provider if applicable. :contentReference[oaicite:10]{index=10}

Q4: Why does my transaction keep getting declined?

Common causes: insufficient gas, missing token approval, or a wallet nonce mismatch—review the transaction details before approving.

Q5: Where can I find official help?

Use the docs at docs.vertexprotocol.com and official community channels for status updates. :contentReference[oaicite:11]{index=11}